This section contains information on the use of all TD-Languages.com websites as well as details on the policies that the TD Solutions abides by.
This section contains information on:
* privacy, cookies, data protection and freedom of information
* terms on the use of all TD Solutions websites, accessibility and information on how to make a complaint
* details on the policies that the TD Solutions abides by polish provisions. This information is updated from time to time. This content was last updated on 12 December 2017.
Privacy and cookies
We regard the lawful and correct treatment of personal information as important to our successful operations and to the maintenance of confidence of those with whom we deal. As such this statement will apply equally to all of our offices irrespective of where they are based.
TD-Solutions is the Polish international organisation for cultural relations and educational opportunities.We collect and use personal information to offer people information, products and services. This policy will apply in all locations where we operate to all forms of information and to all systems used to collect, store, process or transfer information.In countries where there are different privacy and data protection laws, we will comply with those laws where they meet internationally accepted privacy principles and fair information handling practices.
TD Solutions is committed to:
- performing privacy impact assessments to protect the privacy and rights of its customers and employees
- protecting the confidentiality, integrity and availability of the information it collects, stores, transfers and processes in accordance with Poland law and international good practice, and to meeting its legal requirements and contractual obligations
- explaining why it needs personal information, only asking for the personal information it needs and only sharing personal information within TD-Solutions and with other organisations as necessary or where the person concerned has given their consent
- allowing people to request access to the personal information it holds on them and to complain if they believe their information has been mishandled
- not keeping personal information for longer than necessary
- taking measures to protect the rights and freedoms of individuals whose personal information may be transferred to countries with differing data protection laws
- ensuring that actual or suspected breaches of information security are reported and investigated
- assessing and measuring the maturity of its information security controls annually
- applying these standards to its supply chain and delivery partners.
We will provide adequate and appropriate resources to implement this policy and will ensure it is communicated and understood.TD-Solutions will review this global policy statement annually to reflect new legal and regulatory developments and ensure good practice.
The majority of the cookies we use are of the analytic type, which count number of users, help us to understand how they navigate our site and improve the way it works, for instance by making search results more accurate. We also use certain cookies for publicity purposes, so that we can more efficiently manage the presentation of our products on other platforms where users may request services, such as Facebook.
None of our cookies store any personal information such as your name or address Please be aware that restricting cookies may impact on the functionality of the www.td-languages.com website
WHAT KIND OF COOKIES DO WE USE?
According to the type of organisation which administers them:
First party cookies: installed by our own website.
Third party cookies: installed by websites which don’t belong to us. For instance, where we include content from Youtube or Flickr on our own website or buttons which users can use to share content on social networks, a user accessing such content from our own website may have cookies added from these third parties. TD-Solutions doesn’t control these third party cookies and so the user must review the cookie policies of these other websites for further information.
According to the length of time they remain active in the user’s system:
Session cookies: collect and store data only whilst the user is visiting the website.
Persistent cookies: remain stored in a computer and may be accessed and managed by the organisation responsible for the cookie for a specific length of time, or until the user deletes it.
According to the purpose for which data are collected through the cookies:
Technical cookies: allow the user to make use of the different options they facilitate: for example controlling data traffic and communication, identifying a session, accessing restricted areas, carrying out a purchase, requesting a subscription or participating in an event etc.
Personalisation cookies: allow the user to access services with certain personalised characteristics such as language, browser type, configuration for the region from which the user accesses services etc.
Analytical cookies: allow website managers to follow and analyse the behaviour of users on a website so that they can make improvements informed by data analysis on the use of the website by users of its services.
Advertising cookies: help with the management of advertising spaces which a web editor has included on a website where services are offered, based on criteria such as the type of content or the frequency with which the content is shown.
In the table below we detail the type of cookies that we use on our website along with their purpose:
Source of Cookie [name of cookie] Purpose
A first party TD-Solutions cookie used by a TD-Solutions level test to store the score of an English test as part of a course selection process. The cookie expires after 3 weeks.
A first party TD-Solutions cookie used by the TD-Solutions ecommerce platform to enable the sales journey for the user when undertaken. It expires after the visit session ends.
Third party cookies. Webtrends is an independent 3rd party analytics platform that we use on most of our websites to count visitors to our websites and analyse their usage of the site to help us determine the value of our content to our users. The cookies expiration date varies, some expire after the session ends, others after two years.
A third party cookie used to determine the country in which the site is being accessed in order to serve content specific to the country. The cookie expires after the session ends.
Google Analytics [_utma, _utmb, _utmc, _utmz, _ga, _dc_gtm_UA……] Third party cookies. We use Google Analytics, a web analytics service provided by Google, Inc. that we use on some of our websites to count visitors to our websites and analyse their usage of the site to help us determine the value of our content to our users. The cookies expiration date varies, some expire after the session ends, others after two years.
Add This [di, dt, loc, psc,uid, uit, _atuvc] Third party cookies. The Add This toolbar allows our users to share content from our sites with their friends and contacts through a social networking and bookmarking sites. This service is used on some of our websites and is provided by independent 3rd party suppliers and we do not access to or retain any information using these cookies. The cookies expiration date varies, some expire after the session ends, others after two years.
You Tube [Visitor_Info_1_live, APISID, CONSENT, HSID, LOGIN_INFO, PREF, SAPISID, SID, SSID, VISITOR_INFO1_LIVE, YSC] Third party cookies. Cookies are used by a third party, YouTube, to enable our users view Video on the website. The cookies expiration date varies, some expire after the session ends, others after twenty years.
Turning off Cookies
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site or any other websites that you visit.
Find out about how we protect your information and how you can request access to this information we hold about you. We apply the Poland Data Protection Act to all of our global operations unless the local equivalent law is stronger.
The Poland Data Protection Act works in two main ways. It gives individuals rights over how their personal information is used and sets out rules for organisations that handle personal information.
Our Personal Information Charter sets out the standards you can expect from us when we handle personal information and what you can do if you think standards are not being met.
ACCESSING YOUR PERSONAL INFORMATION
Under the Poland Data Protection Act any individual has the general right to ask for a copy of the personal information held about them. This means that you can ask for the information that we hold about you. This is known as the right of ‘subject access’. When making a request you will need to give us:
- a request in writing
- proof of your identity (e.g. passport)
- proof of your address (e.g. utility bill)
- any information that we reasonably need to process the request. For example details of our offices or staff that you have had contact with and when.
We will not start looking for your information until we receive all of the above. In order to submit your request, or for help making a request, please contact our support at firstname.lastname@example.org
Although you should submit a request in writing, if would like to speak to someone in person, you can contact us by telephone on +48 (0)161 957 7624
3rd party vendor remarketing tracking cookies (like the Google Adwords tracking cookie) are used by TD-Solutions.
Remarketing through the use remarketing tracking cookies or pixels enables us to show ads across the internet to you after you have visited our website.
We do not collect any identifiable information through the use of Google, Facebook or any other 3rd party remarketing system.
The third-party vendors, such as Google and Facebook, whose services we use, will place cookies on web browsers in order to serve ads based on past visits to our website. This allows us to make special offers and continue to market our services to those who have shown interest in our services.
If you do not wish to receive this type of advertising from us in the future you can opt through the links below.
Terms on the use of this site
TD-Solutions has set out specific information on how you may use this site. Here you will find information on how this site has been designed to make it accessible to everyone. You will also find details on how to make a complaint.
TD-Solutions has terms and conditions on the use of this site and links to and from this site.
You can read our full terms and conditions in English.
We have made every effort to make www.td-languages.com easy to use for everyone, no matter what browser you choose to use, and whether or not you use any special equipment to access it.
Ensuring everyone can access our web content. TD-Solutions is committed to providing websites that can be accessed by all.
We strive to maintain good levels of accessibility on our websites through the following techniques:
- building the site using standards-compliant HTML and CSS.
- ensuring that all of our webpage content is structured in a logical manner using informative headings and labels where relevant.
- providing consistent navigation across our sites
- ensuring all of our content managers are fully trained in producing accessible content (for example, providing appropriate alternative texts and descriptive links, and not having any instructions that rely on visual elements), and rigorously checking all content after it has been created.
- allowing users to be in control of moving content.
A recent accessibility audit of the site showed that there are a small number of page components which cannot be accessed without a mouse, or with the use of a screen reader. These issues are being worked on as a priority. In addition to carrying out accessibility testing on our sites, we will be carrying out testing with disabled users on an ongoing basis in order to continuously assess and improve the experience of our sites with all users.
MAKE A COMPLAINT
We value your opinion. We hope to make your experience of dealing with TD-Solutions an excellent one and we welcome your comments, suggestions and details of your satisfaction or dissatisfaction regarding the service you have experienced when contacting us or using any of our products or services. We would also like to hear if a particular member of staff has provided you with exceptional service.
Our customer service team provides information and guidance about tby TD-Solutions and its programmes and activities.There is no charge for contacting the customer service team
We value your opinion
TD-Solutions is committed to providing a transparent, high quality and accessible service to everyone we deal with, and we hope to make your experience with us an excellent one. We want to hear your comments and suggestions about the service you experienced when you contacted us, or when using any of our products or services. We also know that sometimes things go wrong, and that’s where our complaints policy comes in. If you have a comment or complaint you wish to make, you are encouraged to talk to us, as this will help us to learn from our mistakes and improve our service wherever possible.
What we will do
Regardless of what your complaint is about, where in the world you are based or the medium you use to contact us, you will be dealt with seriously and impartially. We aim to acknowledge your complaint within three working days, and resolve it fully within ten. Where cases are more complex,or if your complaint is escalated (as outlined in ‘Handling your complaint’) longer timescales may apply, and we will notify you about these when we talk to you. We want to put things right for you wherever we can, and we work to resolve matters quickly and fairly. We will explain to you what went wrong and why, and take action to remedy the situation. Sometimes, we can only apologise for certain situations, but we will draw upon your feedback to make recommendations for future improvements.
How to make a complaint
If you wish to make a complaint, you can do so by email, letter or telephone, however we encourage you to make your complaint in writing wherever possible. All complaints should be made within 90 days of the date that the event occurred, or the date that the issue came to your attention.
Contact TD-Solutions Customer Service:
Telephone: +48 (0)161 957 7755
Write to: TD-Solutions spolka z o.o. ul. DOMANIEWSKA, nr 17/19, lok. 133, miejsc. WARSZAWA, kod 02-663, poczta WARSZAWA, kraj POLSKA
Handling Your Complaint
We aim to resolve as many issues as we can the very first time you contact us. The member of staff you talk to will aim to see it through to resolution wherever possible, but he or she may need to liaise with other colleagues to make this happen.
In some cases, you may receive your response from the person or department responsible for that aspect of our work. In the infrequent cases where your complaint is of a serious nature, if you remain dissatisfied with our conclusion the matter may be escalated to a higher level. More detail surrounding this will be provided when we handle your complaint.
The general principle we follow is that complainants should, so far as possible, be put in the position they would have been in had things not gone wrong.
Our aim is to provide practical remedies wherever possible. When we get things wrong, we aim to:
- Sincerely apologise and take responsibility.
- Acknowledge and explain what went wrong and why.
- Endeavour to put things right without delay.
- Learn lessons from your complaint to improve our services.
Under Poland data protection law you have the right to ask for a copy of the information we hold on you, and the right to ask us to correct any inaccuracies in that information.
If your complaint is of a particularly serious nature and has reached our highest internal level, when responding to you we will provide information on how to have your case assessed for investigation by the relevant external organisation, should you remain dissatisfied. We have published the results from a recent review.
If we are unable to answer your question directly, then we will guide you to someone in the organisation who can. If you have a specific enquiry but do not know who to speak to, we can put you in contact with the right person or team. Our staff are trained in the use of plain English, and we aim to make the information we provide as clear as possible.
As a cultural relations organisation, TD-Solutions has policies that it abides by:
CHILD PROTECTION POLICY
TD-Solutions recognises that we have a fundamental duty of care towards all of the children we engage with including a duty to protect them from abuse. We achieve this through compliance with Poland child protection laws and relevant laws in each of the countries we operate in, as well as by adherence to the United Nations Convention on the Rights of the Child (UNCRC) 1989.
TD-Solutions is committed to meeting Poland and international standards for managing our environmental impact. We recognise the impact of our business operations and activities on the environment. We also recognise the threat of climate change to prosperity, social justice and quality of life. We are therefore committed to managing and minimising our environmental impact.
EQUAL OPPORTUNITIES AND DIVERSITY
TD-Solutions creates international opportunities for the people of Poland and other countries and builds trust between them worldwide. Our work involves developing relationships with people from a wide range of backgrounds and cultures. Working effectively with diversity and promoting equality of opportunity is therefore an essential part of our work.
You can read our full policy in English to find out how we build equal opportunities and diversity into our programmes and projects and who you can contact for more information.